Fulfillment & Shipping policy
Custom stone countertops and in-person projects:
All projects will be done as per contract and project size. After contacting us for scheduling a free estimate we will follow up by phone or email within 48 hours or less. There are several factors that determine length of project time that will be discussed during the estimate and consultation. Typically non-commercial projects take no more than 7-14 business days from time of estimate to be completed. In most cases projects are done less than 7 days. However every determining factor will be discussed at your consultation. Factors including but not limited are "material availability, schedule backlogs, broken machinery, injured or sick employees, or pending construction on your project can cause delays". Any question or concern can be answered by giving us a call or sending us a email at any time.
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Online tool or sink orders:
Delivery Location
We are currently only shipping inside the United States. Unfortunately we do not ship international orders at this time. All orders shipped will be sent to the address and name provided at the time of purchase. Orders are shipped from Sugar Hill, Georgia 30518
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Processing and delivery time
All orders placed during business hours will be processed and shipped the next day. We use third party companies to ship orders such as UPS and FedEx. We will provide a tracking number as soon as the shipping company provides one to us. Standard shipping usually takes 3-7 business days with faster options also available.
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Delivery Instructions
You can provide special delivery instructions by email or at the time of order. Such as a must sign package, front door, back door, or any other instruction that you request
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Shipping and Delivery Costs
All customers are responsible or paying the shipping cost. Cost will vary by product weight, size, and location of purchaser. There will also be alternatives that affect shipping price such as next day delivery and faster shipping than standard
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